At Zamanay we are highly committed to providing the highest level of customer service. Whilst we hope you are greatly pleased with your order; we do not offer any return or exchange. If you find the product defective in terms of its quality or the work done, you have to get back to us within 24 hours of delivery. After you generate a complaint, the Quality Department of the Company will look into the issue and revert. After reviewing the product, we may offer you an Exchange or store credit for future purchases in case of any major fault. • The faulty item provided by the customers MUST be in its Original Form. • In case of exchange client must provide an invoice/email confirmation issued by the company. • Any changes made to the order can be catered within 24 hours. • All orders made can be cancelled within 24 hours. • All orders cancelled will be refunded as store credit only. • We only take alterations reported within a 48 hours after receiving the outfit. • Orders are not eligible for Exchange, Refund or Charge back. • Sale articles are not eligible for Exchange and Return. • Ready to ship articles are not eligible for Exchange & Return. • For Web orders you can only exchange/return through Zamanay online store. • There is no Return & exchange policy as per customer's liking or disliking of the product. • Company is not responsible for bleeding, damage of print, or fading of colors due to washing. All our articles are Dry Clean Only. • Company does not offer a “refund” or “money back guarantee” on purchased items. • We have the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution. • If during delivery, customs' duties are applicable, they will be paid in full by the customer. • Colours might vary in real from the picture because of lighting and photography constraints.