As a standard company protocol, ZAMANAY Design Studio does not endorse any return or exchange policy irrespective of a domestic or international order, neither on off-the-rack nor on made-to-order pieces, except in case of the following situations:

• If the merchandise you have ordered from us is not received in good condition, is damaged or defective.
• If there is an unrepairable technical issue with an altered/ordered piece against the client specifications, such as length issue, sizing issue, colour mismatch, etc.
• If there has been an unprecedented delay in your order and ZAMANAY Design Studio has not notified you of the same, within 1 week from the date of order placed.

In all the above scenarios, the client must notify ZAMANAY Design Studio about the issue over a call or WhatsApp during business hours but most importantly with an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.

Unsolicited returns will not be received without acknowledgment from ZAMANAY Design Studio. The customer will be responsible to pick-up products sent without prior intimation. While returning the outfit please ensure that the merchandise is unused, and is in sealed condition as you received it, with its original packaging.
All approved returns and/or exchanges are given in the form of “Credit Slip” with a maximum validity period of 6 months and are redeemable solely at ZAMANAY Design Studio.

ORDER CENCELLATION POLICY

You have the option of cancelling your purchase & claim a refund. However, this is only allowed within 24 hours from the time of purchase. In this case, a refund in the form of “Credit Slip” will be initiated within 7 business days from the date of order cancellation. The Credit will be valid for 6 months from the date of order cancellation.
For any cancellation requests received after 24 hours from the time of purchase, ZAMANAY Design Studio shall have no liability in relation to any claim for a refund.
For any further queries regarding your order, email us at queries@zamanay.co